Trail Tested Promise
All of our products are rigorously field tested and we proudly guarantee against defects in materials and craftsmanship.
Here at Ruffwear, we’re dedicated to making the best dog gear on the planet. If anything is wrong with your Ruffwear product, we’ll work to make it right.
If you have received a Ruffwear item that you suspect has a defect, please let us know by completing the form below.
Ruffwear will approve claims of product purchased from an Authorized Dealer . Approved claims will be issued an e-Gift Card for the full replacement value of the product (U.S.) or sent a replacement product (Canada). Our guarantee covers manufacturing and material defects only and does not include damage caused by any of the following:
- Improper use or misuse of the product
- Damage caused by chewing, cleaning, disassembly, alterations, or modifications
- Damage caused by or resulting from normal wear and tear, abuse, or fire
Product InformationDetailed description of product defect *Product Name * — Select a product — Access ID™ Vest Access ID™ Lite Vest Approach™ Pack Artist Series Hat Audible Beacon™ Safety Light BackTrak™ Dog Evacuation Kit Bark’n Boot™ Liners Bark’n Boot™ Socks Basecamp™ Anti-Splash Insert Basecamp™ Bed Basecamp™ Bowl Basecamp™ Mat Basecamp™ Slow Feeder Insert The Beacon™ Safety Light Bivy™ Bowl Brush Guard™ Camp Flyer™ Toy Chain Reaction™ Collar Clear Lake Blanket Climate Changer™ Jacket Climate Changer™ Pullover Climate Changer™ Coverall Climate Changer™ Fleece Jacket Climate Changer™ Fleece Vest Cloud Chaser™ Jacket Confluence™ Collar Confluence™ Life Jacket Crag™ Collar Crag EX™ Leash Crag™ Leash Dirtbag™ Bed Dirtbag™ Dog Towel Dirtbag™ Seat Cover Double Track™ Coupler Doubleback™ Harness Flagline™ Harness Flagline™ Leash Flat Out™ Collar Flat Out™ Leash Float Coat™ Life Jacket Front Range® Flex Harness Front Range™ Collar Front Range™ Day Pack Front Range™ Flex Collar Front Range™ Flex Leash Front Range® Harness Front Range™ Leash Front Range™ Short Leash Furness™ Jacket Gnawt-a-Cone™ Toy Gnawt-a-Rock™ Toy Gnawt-a-Stick™ Toy Gourdo™ Toy Great Basin™ Bowl Grip Trex™ Pairs Haul Bag™ Hemp Hound™ Sweater Hi & Light™ Collar Hi & Light™ Harness Hi & Light™ Leash Hi & Light™ Trail Shoes Highlands™ Pad Highlands™ Sleeping Bag Hitch Hiker™ Dog Backpack Carrier Hitch Hiker™ Leash Home Trail™ Hip Pack Hover Craft™ Toy Huck-a-Cone™ Toy Huckama™ Toy Hydro Plane™ Toy Just-a-Cinch™ Leash Kibble Kaddie™ Knot-a-Collar™ Knot-a-Hitch™ Knot-a-Leash™ Knot-a-Long™ Leash Load Up™ Harness Lumenglow™ High-Vis Jacket Lunker™ Toy Morel™ Toy Mt. Bachelor Pad™ Mt. EverRest™ Dog Cot Mt. EverRest™ Insulated Dog Cot Cover Omnijore™ Joring System Overcoat™ Jacket Overcoat Fuse™ Jacket Pacific Loop™ Toy Pacific Ring™ Toy Pack Out Bag™ Palisades™ Pack Palisades™ Sleep Poncho Patroller™ Leash Polar Trex™ Pairs Porcini™ Toy Powder Hound™ Jacket Product Unkown Quencher™ Bowl 30th Anniversary Quencher™ Bowl Artist Series Quencher™ Bowl Quencher Cinch Top™ Bowl Quick Draw™ Leash Quinzee™ Jacket Restcycle™ Bed Ridgeline™ Collar Ridgeline™ Harness Ridgeline™ Leash Ridgeline™ Shoes Roamer™ Leash Roamer Lock™ Leash Singletrak™ Pack Stash Bag Mini™ Stash Bag Plus™ Stumptown™ Jacket Summit Trex™ Shoes Sun Shower™ Coverall Sun Shower™ Jacket Swamp Cooler Core™ Swamp Cooler™ Harness Swamp Cooler™ Neck Gaiter Swamp Cooler™ Vest Swamp Cooler Zip™ Vest Switchbak™ Harness Switchbak™ Leash Toadstool™ Toy Top Rope™ Collar Trail Runner™ Belt Trail Runner™ Bowl Trail Runner™ Leash Trail Runner™ Soft Flask Trail Runner™ System Trail Runner™ Running Vest Treat Trader™ Pouch Turnup™ Toy Undercoat™ Water Jacket Unifly™ Handle Unifly™ Harness Urban Sprawl™ Bed Vert™ Coverall Vert™ Jacket Web Master™ Harness Web Reaction™ Collar Webbing Remix™ Ball Toy Webbing Remix™ Tug Toy Webbing Tote Bag Webbing Toy Basket Color *Size *Purchase Date (approximate) *Purchased From * Ruffwear Retailer Personal InformationFirst Name *Last Name *Address *Apartment, Suite, Unit #*Country *Select countryCanadaUnited StatesUnited KingdomCity *State/Region *-Zip Code *Phone Number *Email *Product ID # (Example: P1234) *(Click here for number location)Upload Photo (REQUIRED) *Submit
If you have any questions while submitting this form, please reach out to our Customer Experience team at bark for assistance.